faq

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com

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Pre-Sales Questions

Yes it is.

Theme Questions

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: luxwatches-1.0.0-sections-ready.zip in the folder Luxwatches Sections Ready 1.0.0 then you just need to upload luxwatches-1.0.0-sections-ready.zip file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Yes. You can turn on/off the animation in the Setting page.

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

The theme package includes theme source, Photoshop design files, sample data and manual guide.

That is not a problem. You just need to modify the width/height ratio in theme settings.

Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.

Yes, you can. You can also set image border colours.

Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

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